SHIPPING: We try to ship items the same day or next business day after payment is received. FEDEX ground domestic delivery time is 1-5 business days. USPS priority mail domestic delivery time is 2-3 business days. Local pickups are welcome. PLEASE NOTE WE ARE NOT RESBONSABLE FOR SHIPPING DELAYS OR INVALID ADDRESSES. All items we sell via Ebay/Amazon will have insurance coverage included in the shipping. All items over $500 will require a signature upon delivery. Please also note: if you need us to file a shipping claim for an item you purchased that was damaged, lost or stolen during transport, the claim process can take up to 45 days.
INTERNATIONAL: We only ship within the lower 48 states. We do not ship International
PAYMENT: We accept Paypal, Visa, Mastercard, Discover, American Express, or you can mail payment.
DESCRIPTIONS: All of our items are cleaned and inspected for the most accurate, honest, detailed description possible. However, please feel free to contact us with any problems or questions.
GUARANTEE: Our guarantee is simple: We want you to be 100% satisfied. Items may be returned for a refund within 10 days of receipt if you find that we have misrepresented the condition or description of the item. Returns must be in Original Packaging and in Original condition. All returns must be in the same condition the item left in. Buyer is responsible for verifying correct fitment and installation on any part & accessory.
All orders are sent to the warehouse for fulfillment immediately after payment is confirmed. Once an order is processed for payment our ability to cancel is limited. To avoid cancellation fees, we must receive your emailed request to cancel BEFORE your order is updated to PAID status. Orders canceled after payment has been confirmed are subject to a 20% cancellation fee.
"Special Order" Parts
Not all parts are in stock at all times. Parts that are not in stock must be ordered in on your behalf. These are referred to as "Special Order". Most OEM parts can be ready to ship within 5-7 days. All special order items are paid for in advance, and are non-refundable non-returnable for any reason once they are shipped to you. Examples of special order items include but are not limited to: bodywork, fairings, decals, high value items like exhaust systems, wheels, and shocks. Unless other arrangements are made, shipments with special order parts will be held until they are complete.
We are unable to cancel special order parts once they are ordered on your behalf without a cancellation fee. You must email us within 1 HOUR of receiving your payment confirmation email if you need to cancel a special order part. Special order parts canceled more than 1 HOUR after payment has been confirmed are subject to a 20% cancellation fee.
For credit card transactions, you will be notified of any backorders prior to completing your purchase. To hold your place in line, all backorders must be paid for in advance so please monitor your inbox to reply to any backorder notification with how you would like to proceed. Split shipment for all in-stock and special order items can be arranged but a 2nd shipment may be subject to additional shipping costs. You will be notified of any additional shipping costs prior to the backorder shipment, if necessary. You may cancel a paid backorder for a refund at any point up until it ships to you.
ALL returns are pre-paid by the customer unless an error is made on our part. ALL returned items are subject to a 25% re-stocking fee. No returns can be processed after 10 days of purchase.
All returns must be in the original packaging, contain all hardware, instructions and labeling.
We do not keep credit card numbers on file, so please include the pertinent payment details inside the returning package so that we can refund your money upon arrival.
Special order parts must be paid in advance. All special order sales are final. Special order parts are non-refundable, non-returnable once they have shipped to you.
All fairing and bodywork parts are special order and must be paid in advance.
All electronic parts sales are final. Electronic parts are non-refundable, non-returnable.
All sale/discounted/closeout items are non-refundable, non-returnable.
Shipments that were eligible for the Free Shipping offer may have the shipping costs incurred by Reno’s Powersports KC deducted from any refund.
Parts that have been installed can not be returned. Please inspect all purchased items carefully for damage or defects BEFORE installation. If damage or defects are found please contact Reno’s Powersports KC 5 days of receipt to arrange return or credit.